How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
Log into your account and go to the 'My Orders' page
Identify the item you want to cancel and click on the corresponding 'View Details' link
In the detailed order page, you will see 'Cancel' links against each of the items in that order
Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Wallet - If you choose this option, the amount will be added to your Wallet.
Account Refund - In this case, the money will be refunded back to the Bank Account Once we receive the Bank Details.
Once you have requested the cancellation of item(s) in your order, We will complete the cancellation and initiate the refund, depending on your preference.